{"id":19518,"date":"2024-08-11T08:27:14","date_gmt":"2024-08-11T06:27:14","guid":{"rendered":"https:\/\/ig.technology\/?page_id=19518"},"modified":"2026-07-10T18:32:18","modified_gmt":"2026-07-10T16:32:18","slug":"it-management","status":"publish","type":"page","link":"https:\/\/ig.technology\/index.php\/it-management\/","title":{"rendered":"IT management"},"content":{"rendered":"\t\t
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\n\t\t\t\r\n\r\n\r\n\r\n\r\nIG Technologies \u00d7 Kaseya \u2014 Datto RMM, Autotask PSA & IT Glue<\/title>\r\n<meta name=\"description\" content=\"Monitor, resolve and document IT from one operation. Datto RMM, Autotask PSA and IT Glue, deployed and supported across the U.S., the Caribbean and Latin America by IG Technologies.\">\r\n\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Bricolage+Grotesque:opsz,wght@12..96,400;12..96,600;12..96,700;12..96,800&family=Inter:wght@400;500;600;700&family=JetBrains+Mono:wght@400;500;700&display=swap\" rel=\"stylesheet\">\r\n<link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\">\r\n\r\n<style>\r\n\/* ============================================================\r\n TOKENS\r\n ============================================================ *\/\r\n:root{\r\n --green:#5BBA4F;\r\n --green-deep:#3F8C36;\r\n --green-hover:#4CA341;\r\n --lime:#A8E39F;\r\n --ink:#0C1410; \/* deep green-black, console surface *\/\r\n --ink-2:#152019; \/* raised console panel *\/\r\n --ink-3:#1F2C25; \/* console borders *\/\r\n --paper:#F5F7F4; \/* cool off-white, green-tinted *\/\r\n --white:#FFFFFF;\r\n --gray:#6B7770;\r\n --gray-light:#E3E8E2;\r\n --amber:#F2A93B; \/* alert severity: warning *\/\r\n --red:#E2574C; \/* alert severity: critical *\/\r\n\r\n --font-display:'Bricolage Grotesque', 'Segoe UI', sans-serif;\r\n --font-body:'Inter', 'Segoe UI', sans-serif;\r\n --font-mono:'JetBrains Mono', ui-monospace, monospace;\r\n\r\n --radius:14px;\r\n --radius-lg:22px;\r\n --gutter:clamp(20px, 4vw, 80px); \/* full-bleed side padding *\/\r\n --ease:cubic-bezier(.22,1,.36,1);\r\n}\r\n\r\n*,*::before,*::after{box-sizing:border-box;}\r\n\r\nhtml{scroll-behavior:smooth;scroll-padding-top:90px;}\r\n\r\nbody{\r\n margin:0;\r\n font-family:var(--font-body);\r\n color:var(--ink);\r\n background:var(--white);\r\n -webkit-font-smoothing:antialiased;\r\n overflow-x:hidden;\r\n}\r\n\r\nimg{max-width:100%;display:block;}\r\n\r\n\/* Full-bleed: content spans the whole viewport, held off the edge by the gutter only *\/\r\n.wrap{width:100%;max-width:100%;margin:0;padding:0 var(--gutter);}\r\n\r\nh1,h2,h3,h4{font-family:var(--font-display);margin:0;letter-spacing:-.02em;}\r\nh1{font-size:clamp(2.4rem,5vw,4.1rem);line-height:1.02;font-weight:800;}\r\nh2{font-size:clamp(1.9rem,3.4vw,2.9rem);line-height:1.08;font-weight:800;}\r\nh3{font-size:1.2rem;font-weight:700;letter-spacing:-.01em;}\r\np{color:var(--gray);font-size:1.05rem;line-height:1.65;margin:0 0 1rem;}\r\na{color:inherit;}\r\n\r\n.eyebrow{\r\n font-family:var(--font-mono);\r\n font-size:.72rem;\r\n font-weight:500;\r\n letter-spacing:.18em;\r\n text-transform:uppercase;\r\n color:var(--green-deep);\r\n display:inline-flex;align-items:center;gap:10px;\r\n margin-bottom:20px;\r\n}\r\n.eyebrow::before{content:'';width:26px;height:1px;background:var(--green);}\r\n.eyebrow.on-dark{color:var(--lime);}\r\n.eyebrow.on-dark::before{background:var(--lime);}\r\n\r\n.lead{font-size:1.18rem;max-width:56ch;}\r\n\r\n\/* ============================================================\r\n BUTTONS\r\n ============================================================ *\/\r\n.btn{\r\n display:inline-flex;align-items:center;justify-content:center;gap:10px;\r\n font-family:var(--font-body);\r\n font-size:.98rem;font-weight:600;\r\n padding:15px 30px;\r\n border-radius:50px;\r\n text-decoration:none;\r\n border:1.5px solid transparent;\r\n cursor:pointer;\r\n transition:transform .25s var(--ease), box-shadow .25s var(--ease), background .2s ease, color .2s ease;\r\n}\r\n.btn i{font-size:.85rem;transition:transform .25s var(--ease);}\r\n.btn-primary{background:var(--green);color:var(--white);box-shadow:0 12px 28px -14px rgba(91,186,79,.9);}\r\n.btn-primary:hover{background:var(--green-hover);transform:translateY(-2px);box-shadow:0 20px 36px -16px rgba(91,186,79,1);}\r\n.btn-primary:hover i{transform:translateX(3px);}\r\n.btn-ghost{background:transparent;color:var(--ink);border-color:var(--gray-light);}\r\n.btn-ghost:hover{border-color:var(--green);color:var(--green-deep);transform:translateY(-2px);}\r\n.btn-light{background:var(--white);color:var(--ink);}\r\n.btn-light:hover{transform:translateY(-2px);box-shadow:0 18px 34px -18px rgba(0,0,0,.6);}\r\n.btn-outline-light{background:transparent;color:var(--white);border-color:rgba(255,255,255,.28);}\r\n.btn-outline-light:hover{border-color:var(--lime);color:var(--lime);}\r\n\r\n.btn-row{display:flex;gap:14px;flex-wrap:wrap;margin-top:34px;}\r\n\r\n:focus-visible{outline:3px solid var(--green);outline-offset:3px;border-radius:6px;}\r\n\r\n\/* ============================================================\r\n NAV\r\n ============================================================ *\/\r\n.nav{\r\n position:sticky;top:0;z-index:60;\r\n background:rgba(255,255,255,.82);\r\n backdrop-filter:saturate(160%) blur(14px);\r\n border-bottom:1px solid var(--gray-light);\r\n}\r\n.nav-in{display:flex;align-items:center;justify-content:space-between;height:70px;}\r\n.brand{display:flex;align-items:center;gap:12px;font-family:var(--font-display);font-weight:700;letter-spacing:-.02em;text-decoration:none;}\r\n.brand-mark{\r\n width:30px;height:30px;border-radius:9px;flex:none;\r\n background:var(--green);\r\n display:grid;place-items:center;\r\n color:#fff;font-family:var(--font-mono);font-size:.72rem;font-weight:700;\r\n}\r\n.brand-x{color:var(--gray);font-weight:400;margin:0 2px;}\r\n.nav-links{display:flex;align-items:center;gap:32px;}\r\n.nav-links a{\r\n font-size:.9rem;font-weight:500;color:var(--gray);text-decoration:none;\r\n transition:color .2s ease;\r\n}\r\n.nav-links a:hover{color:var(--ink);}\r\n.nav .btn{padding:11px 22px;font-size:.88rem;}\r\n@media(max-width:940px){.nav-links{display:none;}}\r\n\r\n\/* ============================================================\r\n HERO\r\n ============================================================ *\/\r\n.hero{\r\n position:relative;\r\n padding:86px 0 78px;\r\n background:\r\n radial-gradient(900px 500px at 78% 8%, rgba(91,186,79,.10), transparent 62%),\r\n linear-gradient(180deg,var(--white) 0%, var(--paper) 100%);\r\n overflow:hidden;\r\n}\r\n.hero::before{\r\n content:'';position:absolute;inset:0;\r\n background-image:radial-gradient(rgba(12,20,16,.16) .6px, transparent .6px);\r\n background-size:26px 26px;\r\n opacity:.35;\r\n -webkit-mask-image:radial-gradient(700px 420px at 20% 0%, #000, transparent 75%);\r\n mask-image:radial-gradient(700px 420px at 20% 0%, #000, transparent 75%);\r\n pointer-events:none;\r\n}\r\n.hero-grid{\r\n display:grid;grid-template-columns:1.05fr .95fr;gap:clamp(48px,5vw,110px);align-items:center;\r\n position:relative;z-index:2;\r\n}\r\n.hero h1{max-width:26ch;}\r\n.hero h1 .stack{\r\n display:block;\r\n color:var(--green-deep);\r\n}\r\n.hero-sub{max-width:50ch;font-size:1.14rem;}\r\n\r\n.hero-meta{\r\n display:flex;gap:26px;flex-wrap:wrap;margin-top:34px;\r\n font-family:var(--font-mono);font-size:.74rem;letter-spacing:.06em;text-transform:uppercase;color:var(--gray);\r\n}\r\n.hero-meta span{display:flex;align-items:center;gap:8px;}\r\n.hero-meta i{color:var(--green);font-size:.8rem;}\r\n\r\n\/* --- SIGNATURE: THE CONSOLE --- *\/\r\n.console{\r\n max-width:640px;margin-left:auto;\r\n background:var(--ink);\r\n border-radius:var(--radius-lg);\r\n border:1px solid var(--ink-3);\r\n box-shadow:0 40px 80px -40px rgba(12,20,16,.65), 0 0 0 1px rgba(255,255,255,.03) inset;\r\n overflow:hidden;\r\n transform:perspective(1400px) rotateY(-4deg) rotateX(1.5deg);\r\n transition:transform .7s var(--ease);\r\n}\r\n.hero-grid:hover .console{transform:perspective(1400px) rotateY(0) rotateX(0);}\r\n\r\n.console-bar{\r\n display:flex;align-items:center;gap:8px;\r\n padding:14px 18px;border-bottom:1px solid var(--ink-3);\r\n background:linear-gradient(180deg,#182420,var(--ink));\r\n}\r\n.dot{width:9px;height:9px;border-radius:50%;background:#2C3A33;}\r\n.dot:nth-child(1){background:#3A4B42;}\r\n.console-title{\r\n margin-left:12px;font-family:var(--font-mono);font-size:.7rem;color:#7C8C83;letter-spacing:.08em;\r\n}\r\n.live{\r\n margin-left:auto;display:flex;align-items:center;gap:7px;\r\n font-family:var(--font-mono);font-size:.64rem;letter-spacing:.14em;color:var(--lime);\r\n}\r\n.live-dot{width:6px;height:6px;border-radius:50%;background:var(--green);box-shadow:0 0 0 0 rgba(91,186,79,.7);animation:pulse 2.2s infinite;}\r\n@keyframes pulse{\r\n 0%{box-shadow:0 0 0 0 rgba(91,186,79,.6);}\r\n 70%{box-shadow:0 0 0 8px rgba(91,186,79,0);}\r\n 100%{box-shadow:0 0 0 0 rgba(91,186,79,0);}\r\n}\r\n\r\n.tabs{display:flex;border-bottom:1px solid var(--ink-3);background:#101A15;}\r\n.tab{\r\n flex:1;\r\n background:none;border:0;cursor:pointer;\r\n padding:15px 8px 13px;\r\n font-family:var(--font-mono);font-size:.68rem;letter-spacing:.1em;text-transform:uppercase;\r\n color:#6E7E75;\r\n border-bottom:2px solid transparent;\r\n transition:color .2s ease,border-color .2s ease,background .2s ease;\r\n}\r\n.tab:hover{color:#B7C4BC;}\r\n.tab[aria-selected=\"true\"]{color:var(--white);border-bottom-color:var(--green);background:rgba(91,186,79,.07);}\r\n\r\n.panel{display:none;padding:22px 20px 24px;min-height:322px;}\r\n.panel[data-active=\"true\"]{display:block;animation:panelIn .45s var(--ease);}\r\n@keyframes panelIn{from{opacity:0;transform:translateY(8px);}to{opacity:1;transform:none;}}\r\n\r\n.panel-head{\r\n display:flex;justify-content:space-between;align-items:baseline;\r\n font-family:var(--font-mono);font-size:.66rem;letter-spacing:.1em;text-transform:uppercase;\r\n color:#63736A;margin-bottom:14px;\r\n}\r\n.panel-head strong{color:#C9D5CE;font-weight:500;}\r\n\r\n\/* rows *\/\r\n.row{\r\n display:grid;grid-template-columns:58px 1fr auto;align-items:center;gap:12px;\r\n padding:13px 12px;border-radius:10px;\r\n background:var(--ink-2);border:1px solid var(--ink-3);\r\n margin-bottom:8px;\r\n transition:border-color .2s ease,transform .2s ease;\r\n}\r\n.row:hover{border-color:rgba(91,186,79,.4);transform:translateX(3px);}\r\n.sev{\r\n font-family:var(--font-mono);font-size:.6rem;font-weight:700;letter-spacing:.08em;\r\n text-align:center;padding:5px 0;border-radius:5px;\r\n}\r\n.sev-crit{background:rgba(226,87,76,.14);color:#F08379;}\r\n.sev-warn{background:rgba(242,169,59,.14);color:var(--amber);}\r\n.sev-ok{background:rgba(91,186,79,.14);color:var(--lime);}\r\n.row-main{min-width:0;}\r\n.row-t{color:#E5EBE7;font-size:.86rem;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}\r\n.row-s{font-family:var(--font-mono);font-size:.68rem;color:#68786F;margin-top:3px;}\r\n.row-x{font-family:var(--font-mono);font-size:.66rem;color:#5C6C63;white-space:nowrap;}\r\n\r\n.handoff{\r\n display:flex;align-items:center;gap:10px;\r\n margin-top:14px;padding:11px 13px;border-radius:10px;\r\n background:rgba(91,186,79,.07);border:1px dashed rgba(91,186,79,.35);\r\n font-family:var(--font-mono);font-size:.66rem;color:var(--lime);letter-spacing:.04em;\r\n}\r\n.handoff i{font-size:.75rem;}\r\n\r\n\/* IT Glue asset card *\/\r\n.asset{background:var(--ink-2);border:1px solid var(--ink-3);border-radius:12px;padding:18px;}\r\n.asset-top{display:flex;align-items:center;gap:12px;margin-bottom:16px;}\r\n.asset-ico{width:38px;height:38px;border-radius:9px;background:rgba(91,186,79,.12);color:var(--lime);display:grid;place-items:center;}\r\n.asset-name{color:#E5EBE7;font-weight:600;font-size:.95rem;}\r\n.asset-tag{font-family:var(--font-mono);font-size:.66rem;color:#68786F;margin-top:2px;}\r\n.kv{display:grid;grid-template-columns:auto 1fr;gap:8px 16px;font-family:var(--font-mono);font-size:.7rem;padding:12px 0;border-top:1px solid var(--ink-3);}\r\n.kv dt{color:#5C6C63;letter-spacing:.05em;}\r\n.kv dd{margin:0;color:#C9D5CE;}\r\n.redact{background:#2A3831;color:transparent;border-radius:3px;user-select:none;letter-spacing:2px;}\r\n.chips{display:flex;gap:7px;flex-wrap:wrap;padding-top:14px;border-top:1px solid var(--ink-3);}\r\n.chip{\r\n font-family:var(--font-mono);font-size:.62rem;letter-spacing:.05em;\r\n padding:5px 10px;border-radius:20px;border:1px solid var(--ink-3);color:#8A9A91;\r\n}\r\n.chip.on{border-color:rgba(91,186,79,.45);color:var(--lime);background:rgba(91,186,79,.07);}\r\n\r\n\/* ============================================================\r\n MARQUEE \/ PROOF STRIP\r\n ============================================================ *\/\r\n.strip{border-top:1px solid var(--gray-light);border-bottom:1px solid var(--gray-light);background:var(--white);}\r\n.strip-grid{display:grid;grid-template-columns:repeat(4,1fr);}\r\n.stat{padding:38px 26px;border-right:1px solid var(--gray-light);}\r\n.stat:last-child{border-right:0;}\r\n.stat-n{font-family:var(--font-display);font-size:2rem;font-weight:800;letter-spacing:-.03em;color:var(--ink);}\r\n.stat-n em{font-style:normal;color:var(--green);}\r\n.stat-l{font-family:var(--font-mono);font-size:.68rem;letter-spacing:.1em;text-transform:uppercase;color:var(--gray);margin-top:8px;line-height:1.5;}\r\n@media(max-width:820px){.strip-grid{grid-template-columns:repeat(2,1fr);}.stat:nth-child(2){border-right:0;}.stat:nth-child(1),.stat:nth-child(2){border-bottom:1px solid var(--gray-light);}}\r\n\r\n\/* ============================================================\r\n SECTIONS\r\n ============================================================ *\/\r\n.section{padding:104px 0;}\r\n.section-paper{background:var(--paper);}\r\n.section-dark{background:var(--ink);color:var(--white);}\r\n.section-dark p{color:#93A29A;}\r\n.section-dark h2{color:var(--white);}\r\n\r\n.section-head{max-width:62ch;margin-bottom:56px;}\r\n.section-head.center{margin-left:auto;margin-right:auto;text-align:center;}\r\n.section-head.center .eyebrow{justify-content:center;}\r\n.section-head.center p{margin-left:auto;margin-right:auto;}\r\n\/* keep line length readable even though the layout is edge to edge *\/\r\n.split > div > p,.split > div > .tick{max-width:60ch;}\r\n\r\n\/* ---- THE LOOP (3 stages) ---- *\/\r\n.loop{display:grid;grid-template-columns:repeat(3,1fr);gap:0;position:relative;}\r\n.stage{\r\n padding:38px 30px;\r\n border:1px solid var(--gray-light);\r\n border-right:0;\r\n background:var(--white);\r\n position:relative;\r\n transition:background .3s ease,transform .3s var(--ease);\r\n}\r\n.stage:first-child{border-radius:var(--radius) 0 0 var(--radius);}\r\n.stage:last-child{border-right:1px solid var(--gray-light);border-radius:0 var(--radius) var(--radius) 0;}\r\n.stage:hover{background:var(--paper);transform:translateY(-4px);}\r\n.stage-n{\r\n font-family:var(--font-mono);font-size:.7rem;font-weight:700;letter-spacing:.14em;color:var(--green);\r\n margin-bottom:22px;display:block;\r\n}\r\n.stage-prod{\r\n font-family:var(--font-mono);font-size:.66rem;letter-spacing:.1em;text-transform:uppercase;\r\n color:var(--gray);margin-bottom:10px;\r\n}\r\n.stage h3{margin-bottom:12px;font-size:1.4rem;}\r\n.stage p{font-size:.96rem;margin-bottom:0;}\r\n.stage-arrow{\r\n position:absolute;right:-13px;top:52px;z-index:3;\r\n width:26px;height:26px;border-radius:50%;\r\n background:var(--green);color:#fff;\r\n display:grid;place-items:center;font-size:.62rem;\r\n box-shadow:0 0 0 5px var(--paper);\r\n}\r\n.loop-return{\r\n display:flex;align-items:center;justify-content:center;gap:12px;\r\n margin-top:28px;\r\n font-family:var(--font-mono);font-size:.7rem;letter-spacing:.08em;text-transform:uppercase;color:var(--gray);\r\n}\r\n.loop-return i{color:var(--green);}\r\n@media(max-width:900px){\r\n .loop{grid-template-columns:1fr;}\r\n .stage{border-right:1px solid var(--gray-light);border-bottom:0;border-radius:0;}\r\n .stage:first-child{border-radius:var(--radius) var(--radius) 0 0;}\r\n .stage:last-child{border-radius:0 0 var(--radius) var(--radius);border-bottom:1px solid var(--gray-light);}\r\n .stage-arrow{right:auto;left:36px;top:auto;bottom:-13px;transform:rotate(90deg);}\r\n}\r\n\r\n\/* ---- PRODUCT SPLITS ---- *\/\r\n.split{display:grid;grid-template-columns:1fr 1fr;gap:clamp(44px,5vw,120px);align-items:center;}\r\n.split + .split{margin-top:110px;}\r\n.split.flip .split-visual{order:-1;}\r\n@media(max-width:900px){\r\n .split{grid-template-columns:1fr;gap:44px;}\r\n .split.flip .split-visual{order:0;}\r\n}\r\n\r\n.prod-tag{\r\n display:inline-flex;align-items:center;gap:9px;\r\n font-family:var(--font-mono);font-size:.68rem;letter-spacing:.12em;text-transform:uppercase;\r\n color:var(--ink);\r\n background:var(--white);border:1px solid var(--gray-light);\r\n padding:8px 14px;border-radius:30px;margin-bottom:20px;\r\n}\r\n.prod-tag i{color:var(--green);}\r\n\r\n.tick{list-style:none;padding:0;margin:26px 0 0;}\r\n.tick li{display:flex;gap:14px;padding:12px 0;border-bottom:1px solid var(--gray-light);}\r\n.tick li:last-child{border-bottom:0;}\r\n.tick i{color:var(--green);margin-top:4px;font-size:.85rem;flex:none;}\r\n.tick b{display:block;font-weight:600;font-size:.98rem;color:var(--ink);margin-bottom:2px;}\r\n.tick span{font-size:.92rem;color:var(--gray);line-height:1.55;}\r\n\r\n.split-visual{display:flex;justify-content:center;}\r\n.card-mock{\r\n width:100%;max-width:620px;\r\n background:var(--white);border:1px solid var(--gray-light);border-radius:var(--radius-lg);\r\n padding:26px;box-shadow:0 30px 60px -40px rgba(12,20,16,.35);\r\n}\r\n.mock-head{\r\n display:flex;justify-content:space-between;align-items:center;\r\n font-family:var(--font-mono);font-size:.66rem;letter-spacing:.1em;text-transform:uppercase;color:var(--gray);\r\n padding-bottom:16px;border-bottom:1px solid var(--gray-light);margin-bottom:18px;\r\n}\r\n.mrow{display:flex;align-items:center;gap:14px;padding:14px 0;border-bottom:1px solid var(--gray-light);}\r\n.mrow:last-child{border-bottom:0;}\r\n.mrow-ico{width:34px;height:34px;border-radius:9px;background:var(--paper);display:grid;place-items:center;color:var(--green-deep);flex:none;font-size:.8rem;}\r\n.mrow-t{font-size:.9rem;font-weight:600;color:var(--ink);}\r\n.mrow-s{font-family:var(--font-mono);font-size:.68rem;color:var(--gray);margin-top:3px;}\r\n.mrow-r{margin-left:auto;font-family:var(--font-mono);font-size:.64rem;color:var(--gray);white-space:nowrap;}\r\n.pill{padding:4px 9px;border-radius:20px;font-family:var(--font-mono);font-size:.6rem;letter-spacing:.06em;}\r\n.pill-open{background:rgba(242,169,59,.14);color:#A9701A;}\r\n.pill-done{background:rgba(91,186,79,.14);color:var(--green-deep);}\r\n.bar{height:6px;border-radius:6px;background:var(--gray-light);overflow:hidden;margin-top:10px;}\r\n.bar i{display:block;height:100%;background:var(--green);border-radius:6px;}\r\n\r\n\/* ---- COMPARISON ---- *\/\r\n.compare{display:grid;grid-template-columns:1fr 1fr;gap:24px;}\r\n.col{border-radius:var(--radius-lg);padding:36px 32px;}\r\n.col-bad{background:var(--white);border:1px solid var(--gray-light);}\r\n.col-good{background:var(--ink);border:1px solid var(--ink-3);color:var(--white);}\r\n.col h3{margin-bottom:24px;font-size:1.3rem;}\r\n.col-good h3{color:var(--white);}\r\n.col ul{list-style:none;padding:0;margin:0;}\r\n.col li{display:flex;gap:13px;padding:13px 0;font-size:.96rem;line-height:1.5;}\r\n.col-bad li{color:var(--gray);border-bottom:1px solid var(--gray-light);}\r\n.col-bad li:last-child{border-bottom:0;}\r\n.col-good li{color:#C4D0C9;border-bottom:1px solid var(--ink-3);}\r\n.col-good li:last-child{border-bottom:0;}\r\n.col-bad i{color:#C9CFC9;margin-top:4px;}\r\n.col-good i{color:var(--green);margin-top:4px;}\r\n@media(max-width:820px){.compare{grid-template-columns:1fr;}}\r\n\r\n\/* ---- FEATURES ---- *\/\r\n.features{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:20px;}\r\n.f-card{\r\n background:var(--white);border:1px solid var(--gray-light);border-radius:var(--radius);\r\n padding:32px 28px;\r\n transition:transform .35s var(--ease),box-shadow .35s var(--ease),border-color .35s ease;\r\n}\r\n.f-card:hover{transform:translateY(-6px);border-color:transparent;box-shadow:0 24px 50px -30px rgba(91,186,79,.55);}\r\n.f-ico{\r\n width:46px;height:46px;border-radius:12px;\r\n background:var(--paper);color:var(--green-deep);\r\n display:grid;place-items:center;font-size:1.05rem;margin-bottom:20px;\r\n transition:background .3s ease,color .3s ease;\r\n}\r\n.f-card:hover .f-ico{background:var(--green);color:var(--white);}\r\n.f-card h3{margin-bottom:10px;}\r\n.f-card p{font-size:.94rem;margin:0;}\r\n@media(max-width:900px){.features{grid-template-columns:repeat(2,1fr);}}\r\n@media(max-width:600px){.features{grid-template-columns:1fr;}}\r\n\r\n\/* ---- MOBILE \/ FIELD SECTION ---- *\/\r\n.field-list{list-style:none;padding:0;margin:28px 0 0;display:grid;gap:14px;}\r\n.field-list li{\r\n display:flex;align-items:center;gap:14px;\r\n background:rgba(255,255,255,.03);border:1px solid var(--ink-3);\r\n border-radius:10px;padding:15px 18px;\r\n font-size:.96rem;color:#D3DCD7;\r\n transition:border-color .25s ease,transform .25s var(--ease);\r\n}\r\n.field-list li:hover{border-color:rgba(91,186,79,.5);transform:translateX(4px);}\r\n.field-list i{color:var(--green);}\r\n.field-list code{font-family:var(--font-mono);font-size:.8rem;color:var(--lime);background:rgba(91,186,79,.09);padding:2px 7px;border-radius:5px;}\r\n\r\n.phone{\r\n max-width:300px;margin:0 auto;\r\n background:var(--ink-2);border:1px solid var(--ink-3);border-radius:28px;padding:16px;\r\n box-shadow:0 40px 80px -40px rgba(0,0,0,.9);\r\n}\r\n.phone-notch{width:80px;height:5px;border-radius:5px;background:#2C3A33;margin:2px auto 16px;}\r\n.phone .row{grid-template-columns:52px 1fr;}\r\n.phone .row-x{display:none;}\r\n.phone-cta{\r\n margin-top:14px;text-align:center;padding:13px;border-radius:10px;\r\n background:var(--green);color:#fff;font-weight:600;font-size:.88rem;\r\n}\r\n\r\n\/* ---- FAQ ---- *\/\r\n.faq{max-width:980px;margin:0 auto;}\r\n.q{border-bottom:1px solid var(--gray-light);}\r\n.q-btn{\r\n width:100%;background:none;border:0;cursor:pointer;text-align:left;\r\n display:flex;justify-content:space-between;align-items:center;gap:20px;\r\n padding:26px 0;\r\n font-family:var(--font-display);font-size:1.12rem;font-weight:700;color:var(--ink);letter-spacing:-.01em;\r\n}\r\n.q-btn i{color:var(--green);font-size:.85rem;transition:transform .3s var(--ease);flex:none;}\r\n.q-btn[aria-expanded=\"true\"] i{transform:rotate(45deg);}\r\n.q-body{max-height:0;overflow:hidden;transition:max-height .4s var(--ease);}\r\n.q-body p{padding-bottom:26px;margin:0;font-size:1rem;max-width:70ch;}\r\n\r\n\/* ---- CTA ---- *\/\r\n.cta{\r\n background:var(--ink);\r\n position:relative;overflow:hidden;\r\n padding:110px 0;\r\n text-align:center;\r\n}\r\n.cta::before{\r\n content:'';position:absolute;inset:0;\r\n background:radial-gradient(700px 380px at 50% 0%, rgba(91,186,79,.22), transparent 70%);\r\n}\r\n.cta::after{\r\n content:'';position:absolute;inset:0;\r\n background-image:radial-gradient(rgba(168,227,159,.18) .7px, transparent .7px);\r\n background-size:24px 24px;opacity:.5;\r\n}\r\n.cta .wrap{position:relative;z-index:2;}\r\n.cta h2{color:var(--white);max-width:18ch;margin:0 auto 20px;}\r\n.cta p{color:#9DACA3;max-width:52ch;margin:0 auto;font-size:1.1rem;}\r\n.cta .btn-row{justify-content:center;}\r\n.cta-note{\r\n margin-top:30px;font-family:var(--font-mono);font-size:.68rem;letter-spacing:.1em;\r\n text-transform:uppercase;color:#63736A;\r\n}\r\n\r\n\/* ============================================================\r\n REVEAL\r\n ============================================================ *\/\r\n.reveal{opacity:0;transform:translateY(26px);transition:opacity .8s var(--ease),transform .8s var(--ease);}\r\n.reveal.in{opacity:1;transform:none;}\r\n.reveal[data-d=\"1\"]{transition-delay:.09s;}\r\n.reveal[data-d=\"2\"]{transition-delay:.18s;}\r\n.reveal[data-d=\"3\"]{transition-delay:.27s;}\r\n\r\n@media(prefers-reduced-motion:reduce){\r\n *{animation:none !important;transition:none !important;scroll-behavior:auto !important;}\r\n .reveal{opacity:1;transform:none;}\r\n .console{transform:none;}\r\n}\r\n\r\n@media(max-width:980px){\r\n .hero-grid{grid-template-columns:1fr;gap:52px;}\r\n .console{transform:none;margin:0 auto;}\r\n .hero h1{max-width:none;}\r\n .section{padding:80px 0;}\r\n}\r\n<\/style>\r\n<\/head>\r\n<body>\r\n\r\n\r\n\r\n<!-- ============ HERO ============ -->\r\n<header class=\"hero\" id=\"top\">\r\n <div class=\"wrap hero-grid\">\r\n\r\n <div class=\"reveal\">\r\n <span class=\"eyebrow\">IT Management Stack<\/span>\r\n <h1>Every alert becomes a ticket.<span class=\"stack\">Every fix becomes documentation.<\/span><\/h1>\r\n <p class=\"hero-sub\">Datto RMM monitors. Autotask runs the ticket. IT Glue keeps the answer. Three systems, one loop, one operation. Deployed and supported by IG Technologies across the U.S., the Caribbean, and Latin America.<\/p>\r\n\r\n <div class=\"btn-row\">\r\n <a href=\"https:\/\/forms.zohopublic.com\/iris6\/form\/RequestDemo\/formperma\/0KlW9dN9LiHhxLXTJldeYKYa-3iF_PrteFAp6KJIvDM?zf_pf_id=264617\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary\">Request a live demo <i class=\"fas fa-arrow-right\"><\/i><\/a>\r\n <a href=\"#loop\" class=\"btn btn-ghost\">See the loop<\/a>\r\n <\/div>\r\n\r\n <div class=\"hero-meta\">\r\n <span><i class=\"fas fa-circle-check\"><\/i> No agent cost per demo<\/span>\r\n <span><i class=\"fas fa-circle-check\"><\/i> Migration from your current RMM<\/span>\r\n <span><i class=\"fas fa-circle-check\"><\/i> Support in English & Spanish<\/span>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- SIGNATURE ELEMENT: live console -->\r\n <div class=\"reveal\" data-d=\"2\">\r\n <div class=\"console\">\r\n <div class=\"console-bar\">\r\n <span class=\"dot\"><\/span><span class=\"dot\"><\/span><span class=\"dot\"><\/span>\r\n <span class=\"console-title\">ops.igtechnologies.io<\/span>\r\n <span class=\"live\"><span class=\"live-dot\"><\/span> LIVE<\/span>\r\n <\/div>\r\n\r\n <div class=\"tabs\" role=\"tablist\" aria-label=\"Kaseya IT management stack\">\r\n <button class=\"tab\" role=\"tab\" aria-selected=\"true\" aria-controls=\"p-rmm\" id=\"t-rmm\">Datto RMM<\/button>\r\n <button class=\"tab\" role=\"tab\" aria-selected=\"false\" aria-controls=\"p-psa\" id=\"t-psa\">Autotask<\/button>\r\n <button class=\"tab\" role=\"tab\" aria-selected=\"false\" aria-controls=\"p-glue\" id=\"t-glue\">IT Glue<\/button>\r\n <\/div>\r\n\r\n <!-- RMM -->\r\n <div class=\"panel\" id=\"p-rmm\" role=\"tabpanel\" aria-labelledby=\"t-rmm\" data-active=\"true\">\r\n <div class=\"panel-head\"><span>Device monitor<\/span><strong>412 endpoints online<\/strong><\/div>\r\n\r\n <div class=\"row\">\r\n <span class=\"sev sev-crit\">CRIT<\/span>\r\n <div class=\"row-main\">\r\n <div class=\"row-t\">Disk volume C: at 96% capacity<\/div>\r\n <div class=\"row-s\">srv-db-01 \u00b7 Santo Domingo<\/div>\r\n <\/div>\r\n <span class=\"row-x\">00:02<\/span>\r\n <\/div>\r\n\r\n <div class=\"row\">\r\n <span class=\"sev sev-warn\">WARN<\/span>\r\n <div class=\"row-main\">\r\n <div class=\"row-t\">Backup job missed schedule window<\/div>\r\n <div class=\"row-s\">srv-file-04 \u00b7 Miami<\/div>\r\n <\/div>\r\n <span class=\"row-x\">00:14<\/span>\r\n <\/div>\r\n\r\n <div class=\"row\">\r\n <span class=\"sev sev-ok\">AUTO<\/span>\r\n <div class=\"row-main\">\r\n <div class=\"row-t\">Print spooler restarted, service healthy<\/div>\r\n <div class=\"row-s\">wks-217 \u00b7 resolved without a ticket<\/div>\r\n <\/div>\r\n <span class=\"row-x\">01:38<\/span>\r\n <\/div>\r\n\r\n <div class=\"handoff\"><i class=\"fas fa-arrow-right-arrow-left\"><\/i> CRIT alert handed to Autotask → ticket #T-40912<\/div>\r\n <\/div>\r\n\r\n <!-- AUTOTASK -->\r\n <div class=\"panel\" id=\"p-psa\" role=\"tabpanel\" aria-labelledby=\"t-psa\">\r\n <div class=\"panel-head\"><span>Ticket queue<\/span><strong>7 open \u00b7 2 breaching SLA<\/strong><\/div>\r\n\r\n <div class=\"row\">\r\n <span class=\"sev sev-crit\">P1<\/span>\r\n <div class=\"row-main\">\r\n <div class=\"row-t\">#T-40912 Disk volume C: at 96%<\/div>\r\n <div class=\"row-s\">opened by Datto RMM \u00b7 assigned: J. Santana<\/div>\r\n <\/div>\r\n <span class=\"row-x\">SLA 22m<\/span>\r\n <\/div>\r\n\r\n <div class=\"row\">\r\n <span class=\"sev sev-warn\">P2<\/span>\r\n <div class=\"row-main\">\r\n <div class=\"row-t\">#T-40908 VPN drops for remote branch<\/div>\r\n <div class=\"row-s\">contract: Managed Care \u00b7 billable 1.5h<\/div>\r\n <\/div>\r\n <span class=\"row-x\">SLA 3h<\/span>\r\n <\/div>\r\n\r\n <div class=\"row\">\r\n <span class=\"sev sev-ok\">P3<\/span>\r\n <div class=\"row-main\">\r\n <div class=\"row-t\">#T-40901 New hire onboarding<\/div>\r\n <div class=\"row-s\">time logged: 0.75h \u00b7 ready to invoice<\/div>\r\n <\/div>\r\n <span class=\"row-x\">SLA 2d<\/span>\r\n <\/div>\r\n\r\n <div class=\"handoff\"><i class=\"fas fa-book-bookmark\"><\/i> Resolution notes pushed to IT Glue asset record<\/div>\r\n <\/div>\r\n\r\n <!-- IT GLUE -->\r\n <div class=\"panel\" id=\"p-glue\" role=\"tabpanel\" aria-labelledby=\"t-glue\">\r\n <div class=\"panel-head\"><span>Asset record<\/span><strong>Verified 3 days ago<\/strong><\/div>\r\n\r\n <div class=\"asset\">\r\n <div class=\"asset-top\">\r\n <div class=\"asset-ico\"><i class=\"fas fa-server\"><\/i><\/div>\r\n <div>\r\n <div class=\"asset-name\">srv-db-01<\/div>\r\n <div class=\"asset-tag\">SITE-SDQ \u00b7 SQL Server 2022<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <dl class=\"kv\">\r\n <dt>OWNER<\/dt><dd>Infrastructure<\/dd>\r\n <dt>VAULT<\/dt><dd><span class=\"redact\">\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022<\/span><\/dd>\r\n <dt>RUNBOOK<\/dt><dd>Disk pressure remediation<\/dd>\r\n <\/dl>\r\n\r\n <div class=\"chips\">\r\n <span class=\"chip on\">Linked ticket #T-40912<\/span>\r\n <span class=\"chip\">Network diagram<\/span>\r\n <span class=\"chip\">Vendor contract<\/span>\r\n <span class=\"chip on\">Audit trail<\/span>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"handoff\"><i class=\"fas fa-rotate-left\"><\/i> Next identical alert opens with the fix already attached<\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/header>\r\n\r\n<!-- ============ PROOF STRIP ============ -->\r\n<section class=\"strip\">\r\n <div class=\"wrap\">\r\n <div class=\"strip-grid\">\r\n <div class=\"stat reveal\">\r\n <div class=\"stat-n\">220<em>+<\/em><\/div>\r\n <div class=\"stat-l\">Third-party apps<br>patched automatically<\/div>\r\n <\/div>\r\n <div class=\"stat reveal\" data-d=\"1\">\r\n <div class=\"stat-n\">3 → <em>1<\/em><\/div>\r\n <div class=\"stat-l\">Systems that behave<br>like a single console<\/div>\r\n <\/div>\r\n <div class=\"stat reveal\" data-d=\"2\">\r\n <div class=\"stat-n\">24<em>\/7<\/em><\/div>\r\n <div class=\"stat-l\">Regional support<br>English & Spanish<\/div>\r\n <\/div>\r\n <div class=\"stat reveal\" data-d=\"3\">\r\n <div class=\"stat-n\">0<em>h<\/em><\/div>\r\n <div class=\"stat-l\">Manual re-keying between<br>alert, ticket and doc<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- ============ THE LOOP ============ -->\r\n<section class=\"section section-paper\" id=\"loop\">\r\n <div class=\"wrap\">\r\n <div class=\"section-head center reveal\">\r\n <span class=\"eyebrow\">The operating loop<\/span>\r\n <h2>Most IT teams lose time between the tools, not inside them<\/h2>\r\n <p>An alert fires in one system, gets retyped into another, and the fix lives in someone's head. Kaseya closes that gap. Each stage hands the next one everything it needs.<\/p>\r\n <\/div>\r\n\r\n <div class=\"loop\">\r\n <div class=\"stage reveal\">\r\n <span class=\"stage-n\">01 \u2014 DETECT<\/span>\r\n <div class=\"stage-prod\">Datto RMM<\/div>\r\n <h3>The alert that fixes itself<\/h3>\r\n <p>Agents watch every server, workstation and network device. Known problems get auto-remediated before anyone reads them. What can't be automated is escalated with full context.<\/p>\r\n <div class=\"stage-arrow\"><i class=\"fas fa-arrow-right\"><\/i><\/div>\r\n <\/div>\r\n\r\n <div class=\"stage reveal\" data-d=\"1\">\r\n <span class=\"stage-n\">02 \u2014 RESOLVE<\/span>\r\n <div class=\"stage-prod\">Autotask PSA<\/div>\r\n <h3>The ticket that opens itself<\/h3>\r\n <p>The escalation lands as a ticket already tied to the client, the contract and the SLA clock. Techs log time as they work, and billable hours flow straight to the invoice.<\/p>\r\n <div class=\"stage-arrow\"><i class=\"fas fa-arrow-right\"><\/i><\/div>\r\n <\/div>\r\n\r\n <div class=\"stage reveal\" data-d=\"2\">\r\n <span class=\"stage-n\">03 \u2014 DOCUMENT<\/span>\r\n <div class=\"stage-prod\">IT Glue<\/div>\r\n <h3>The answer that stays<\/h3>\r\n <p>Resolution notes, credentials and runbooks attach to the asset itself. The next tech, on the next shift, opens the ticket and the fix is already there.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"loop-return reveal\">\r\n <i class=\"fas fa-rotate-left\"><\/i> Documentation makes the next detection faster. That is the loop.\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- ============ DATTO RMM ============ -->\r\n<section class=\"section\" id=\"rmm\">\r\n <div class=\"wrap\">\r\n <div class=\"split\">\r\n <div class=\"reveal\">\r\n <span class=\"prod-tag\"><i class=\"fas fa-radar\"><\/i> Datto RMM<\/span>\r\n <h2>Remote monitoring that acts before you do<\/h2>\r\n <p>Full visibility over every endpoint you manage, from a browser or a phone. Datto RMM does not just tell you something broke. It tries to fix it first.<\/p>\r\n\r\n <ul class=\"tick\">\r\n <li><i class=\"fas fa-check\"><\/i><div><b>Auto-remediation<\/b><span>Build response policies once. Services restart, disks clear and scripts run without a human in the loop.<\/span><\/div><\/li>\r\n <li><i class=\"fas fa-check\"><\/i><div><b>Patch management<\/b><span>Windows, macOS, Linux and 220+ third-party applications, patched on your schedule and reported against.<\/span><\/div><\/li>\r\n <li><i class=\"fas fa-check\"><\/i><div><b>Background remote access<\/b><span>Open a terminal, check services and edit the registry without ever interrupting the person working.<\/span><\/div><\/li>\r\n <li><i class=\"fas fa-check\"><\/i><div><b>Ransomware detection<\/b><span>Behavioral detection on the endpoint, with automatic isolation of the affected device.<\/span><\/div><\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"split-visual reveal\" data-d=\"1\">\r\n <div class=\"card-mock\">\r\n <div class=\"mock-head\"><span>Automation policy<\/span><span>ACTIVE<\/span><\/div>\r\n\r\n <div class=\"mrow\">\r\n <div class=\"mrow-ico\"><i class=\"fas fa-hard-drive\"><\/i><\/div>\r\n <div><div class=\"mrow-t\">Clear temp files when disk > 90%<\/div><div class=\"mrow-s\">ran 14 times this week<\/div><\/div>\r\n <div class=\"mrow-r\"><span class=\"pill pill-done\">AUTO<\/span><\/div>\r\n <\/div>\r\n\r\n <div class=\"mrow\">\r\n <div class=\"mrow-ico\"><i class=\"fas fa-arrows-rotate\"><\/i><\/div>\r\n <div><div class=\"mrow-t\">Restart stopped critical service<\/div><div class=\"mrow-s\">ran 6 times this week<\/div><\/div>\r\n <div class=\"mrow-r\"><span class=\"pill pill-done\">AUTO<\/span><\/div>\r\n <\/div>\r\n\r\n <div class=\"mrow\">\r\n <div class=\"mrow-ico\"><i class=\"fas fa-shield-halved\"><\/i><\/div>\r\n <div><div class=\"mrow-t\">Isolate endpoint on ransomware signal<\/div><div class=\"mrow-s\">escalates to P1 ticket<\/div><\/div>\r\n <div class=\"mrow-r\"><span class=\"pill pill-open\">ESCALATE<\/span><\/div>\r\n <\/div>\r\n\r\n <div style=\"margin-top:22px;\">\r\n <div class=\"mock-head\" style=\"border:0;padding:0;margin-bottom:8px;\"><span>Patch compliance<\/span><span>94%<\/span><\/div>\r\n <div class=\"bar\"><i style=\"width:94%\"><\/i><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- ============ AUTOTASK ============ -->\r\n<section class=\"section section-paper\" id=\"autotask\">\r\n <div class=\"wrap\">\r\n <div class=\"split flip\">\r\n <div class=\"reveal\">\r\n <span class=\"prod-tag\"><i class=\"fas fa-ticket\"><\/i> Autotask PSA<\/span>\r\n <h2>Ticketing that knows what it is worth<\/h2>\r\n <p>Autotask is where the work is tracked, prioritized and billed. Every ticket carries its client, contract and SLA from the moment it opens, so nothing is resolved off the books.<\/p>\r\n\r\n <ul class=\"tick\">\r\n <li><i class=\"fas fa-check\"><\/i><div><b>Alerts open tickets directly<\/b><span>Datto RMM escalations arrive as tickets with device, site and history already attached.<\/span><\/div><\/li>\r\n <li><i class=\"fas fa-check\"><\/i><div><b>SLA tracking that holds up<\/b><span>Response and resolution clocks per contract type, visible to the tech before the deadline is missed.<\/span><\/div><\/li>\r\n <li><i class=\"fas fa-check\"><\/i><div><b>Time to invoice<\/b><span>Logged hours map to contracts and billing rules, and go out as invoices without a spreadsheet in between.<\/span><\/div><\/li>\r\n <li><i class=\"fas fa-check\"><\/i><div><b>Dashboards that answer questions<\/b><span>Technician utilization, ticket volume by client, revenue per contract. In one place.<\/span><\/div><\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"split-visual reveal\" data-d=\"1\">\r\n <div class=\"card-mock\">\r\n <div class=\"mock-head\"><span>Ticket #T-40912<\/span><span>P1<\/span><\/div>\r\n\r\n <div class=\"mrow\">\r\n <div class=\"mrow-ico\"><i class=\"fas fa-building\"><\/i><\/div>\r\n <div><div class=\"mrow-t\">Client contract<\/div><div class=\"mrow-s\">Managed Care \u00b7 24\/7 coverage<\/div><\/div>\r\n <div class=\"mrow-r\">auto-linked<\/div>\r\n <\/div>\r\n\r\n <div class=\"mrow\">\r\n <div class=\"mrow-ico\"><i class=\"fas fa-stopwatch\"><\/i><\/div>\r\n <div><div class=\"mrow-t\">Response SLA<\/div><div class=\"mrow-s\">22 minutes remaining<\/div><\/div>\r\n <div class=\"mrow-r\"><span class=\"pill pill-open\">RUNNING<\/span><\/div>\r\n <\/div>\r\n\r\n <div class=\"mrow\">\r\n <div class=\"mrow-ico\"><i class=\"fas fa-user-gear\"><\/i><\/div>\r\n <div><div class=\"mrow-t\">Time logged<\/div><div class=\"mrow-s\">1.25h billable \u00b7 rate applied<\/div><\/div>\r\n <div class=\"mrow-r\"><span class=\"pill pill-done\">READY<\/span><\/div>\r\n <\/div>\r\n\r\n <div class=\"mrow\">\r\n <div class=\"mrow-ico\"><i class=\"fas fa-link\"><\/i><\/div>\r\n <div><div class=\"mrow-t\">Attached documentation<\/div><div class=\"mrow-s\">IT Glue \u00b7 srv-db-01 runbook<\/div><\/div>\r\n <div class=\"mrow-r\">1 doc<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- ============ IT GLUE ============ -->\r\n<section class=\"section\" id=\"itglue\">\r\n <div class=\"wrap\">\r\n <div class=\"split\">\r\n <div class=\"reveal\">\r\n <span class=\"prod-tag\"><i class=\"fas fa-book-open\"><\/i> IT Glue<\/span>\r\n <h2>Documentation your team actually opens<\/h2>\r\n <p>Passwords in a spreadsheet, diagrams in someone's inbox, and the real answer in the head of the tech who left. IT Glue makes documentation structured, linked to the asset, and impossible to lose.<\/p>\r\n\r\n <ul class=\"tick\">\r\n <li><i class=\"fas fa-check\"><\/i><div><b>Everything relates to everything<\/b><span>A password links to a device, which links to a client, a ticket and a network diagram.<\/span><\/div><\/li>\r\n <li><i class=\"fas fa-check\"><\/i><div><b>Encrypted password vault<\/b><span>Role-based access, MFA and a full audit trail of who opened what, and when.<\/span><\/div><\/li>\r\n <li><i class=\"fas fa-check\"><\/i><div><b>Inside the ticket, not next to it<\/b><span>Techs see the asset documentation from within Autotask. No second tab, no second search.<\/span><\/div><\/li>\r\n <li><i class=\"fas fa-check\"><\/i><div><b>Onboarding without shadowing<\/b><span>A new technician is productive on day one because the environment is already written down.<\/span><\/div><\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"split-visual reveal\" data-d=\"1\">\r\n <div class=\"card-mock\">\r\n <div class=\"mock-head\"><span>Related items<\/span><span>srv-db-01<\/span><\/div>\r\n\r\n <div class=\"mrow\">\r\n <div class=\"mrow-ico\"><i class=\"fas fa-key\"><\/i><\/div>\r\n <div><div class=\"mrow-t\">SQL service account<\/div><div class=\"mrow-s\">last accessed by J. Santana \u00b7 3d ago<\/div><\/div>\r\n <div class=\"mrow-r\"><span class=\"pill pill-done\">VAULTED<\/span><\/div>\r\n <\/div>\r\n\r\n <div class=\"mrow\">\r\n <div class=\"mrow-ico\"><i class=\"fas fa-diagram-project\"><\/i><\/div>\r\n <div><div class=\"mrow-t\">Site network diagram<\/div><div class=\"mrow-s\">SITE-SDQ \u00b7 v4<\/div><\/div>\r\n <div class=\"mrow-r\">updated<\/div>\r\n <\/div>\r\n\r\n <div class=\"mrow\">\r\n <div class=\"mrow-ico\"><i class=\"fas fa-list-check\"><\/i><\/div>\r\n <div><div class=\"mrow-t\">Runbook: disk pressure<\/div><div class=\"mrow-s\">written from ticket #T-40390<\/div><\/div>\r\n <div class=\"mrow-r\">6 steps<\/div>\r\n <\/div>\r\n\r\n <div class=\"mrow\">\r\n <div class=\"mrow-ico\"><i class=\"fas fa-file-contract\"><\/i><\/div>\r\n <div><div class=\"mrow-t\">Vendor support contract<\/div><div class=\"mrow-s\">renews 12 Mar<\/div><\/div>\r\n <div class=\"mrow-r\">PDF<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- ============ COMPARISON ============ -->\r\n<section class=\"section section-paper\">\r\n <div class=\"wrap\">\r\n <div class=\"section-head center reveal\">\r\n <span class=\"eyebrow\">Why the stack, not the tools<\/span>\r\n <h2>The cost of three disconnected systems is paid every single ticket<\/h2>\r\n <\/div>\r\n\r\n <div class=\"compare\">\r\n <div class=\"col col-bad reveal\">\r\n <h3>Tools bought separately<\/h3>\r\n <ul>\r\n <li><i class=\"fas fa-xmark\"><\/i> Alerts get read in one console, retyped into another<\/li>\r\n <li><i class=\"fas fa-xmark\"><\/i> Billable hours are reconstructed from memory at month end<\/li>\r\n <li><i class=\"fas fa-xmark\"><\/i> Documentation is written when there is time, so it is never written<\/li>\r\n <li><i class=\"fas fa-xmark\"><\/i> Four vendors, four renewals, four support queues<\/li>\r\n <li><i class=\"fas fa-xmark\"><\/i> The senior tech is the single point of failure<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"col col-good reveal\" data-d=\"1\">\r\n <h3>Kaseya, through IG Technologies<\/h3>\r\n <ul>\r\n <li><i class=\"fas fa-check\"><\/i> Alert to ticket with no human transcription step<\/li>\r\n <li><i class=\"fas fa-check\"><\/i> Time logged at the ticket flows into the invoice<\/li>\r\n <li><i class=\"fas fa-check\"><\/i> Documentation is a by-product of closing the ticket<\/li>\r\n <li><i class=\"fas fa-check\"><\/i> One commercial relationship, one regional team behind it<\/li>\r\n <li><i class=\"fas fa-check\"><\/i> The environment is written down, not remembered<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- ============ FEATURES ============ -->\r\n<section class=\"section\">\r\n <div class=\"wrap\">\r\n <div class=\"section-head center reveal\">\r\n <span class=\"eyebrow\">Capabilities<\/span>\r\n <h2>What the platform handles for you<\/h2>\r\n <p>Built for MSPs billing clients and for internal IT teams answering to a board.<\/p>\r\n <\/div>\r\n\r\n <div class=\"features\">\r\n <div class=\"f-card reveal\">\r\n <div class=\"f-ico\"><i class=\"fas fa-network-wired\"><\/i><\/div>\r\n <h3>Remote access<\/h3>\r\n <p>Reach any managed device instantly. Diagnose and repair in the background while the user keeps working.<\/p>\r\n <\/div>\r\n <div class=\"f-card reveal\" data-d=\"1\">\r\n <div class=\"f-ico\"><i class=\"fas fa-wand-magic-sparkles\"><\/i><\/div>\r\n <h3>Automation<\/h3>\r\n <p>Turn every repeated fix into a policy. Scripts, schedules and response rules across the whole fleet.<\/p>\r\n <\/div>\r\n <div class=\"f-card reveal\" data-d=\"2\">\r\n <div class=\"f-ico\"><i class=\"fas fa-shield-virus\"><\/i><\/div>\r\n <h3>Patch and hardening<\/h3>\r\n <p>Operating systems and 220+ applications kept current, with compliance evidence you can show an auditor.<\/p>\r\n <\/div>\r\n <div class=\"f-card reveal\">\r\n <div class=\"f-ico\"><i class=\"fas fa-file-invoice-dollar\"><\/i><\/div>\r\n <h3>Billing and contracts<\/h3>\r\n <p>Contracts, rates and logged time live in Autotask, so invoicing is a review step rather than a rebuild.<\/p>\r\n <\/div>\r\n <div class=\"f-card reveal\" data-d=\"1\">\r\n <div class=\"f-ico\"><i class=\"fas fa-chart-line\"><\/i><\/div>\r\n <h3>Executive reporting<\/h3>\r\n <p>Asset inventory, patch posture, SLA performance and technician utilization, exported on schedule.<\/p>\r\n <\/div>\r\n <div class=\"f-card reveal\" data-d=\"2\">\r\n <div class=\"f-ico\"><i class=\"fas fa-lock\"><\/i><\/div>\r\n <h3>Credential control<\/h3>\r\n <p>Vaulted passwords with role-based access and an audit trail of every retrieval, per client and per asset.<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- ============ FIELD \/ MOBILE ============ -->\r\n<section class=\"section section-dark\">\r\n <div class=\"wrap\">\r\n <div class=\"split\">\r\n <div class=\"split-visual reveal\">\r\n <div class=\"phone\">\r\n <div class=\"phone-notch\"><\/div>\r\n <div class=\"panel-head\"><span>Alerts<\/span><strong>2 new<\/strong><\/div>\r\n <div class=\"row\">\r\n <span class=\"sev sev-crit\">CRIT<\/span>\r\n <div class=\"row-main\"><div class=\"row-t\">srv-db-01 disk 96%<\/div><div class=\"row-s\">2 min ago<\/div><\/div>\r\n <\/div>\r\n <div class=\"row\">\r\n <span class=\"sev sev-warn\">WARN<\/span>\r\n <div class=\"row-main\"><div class=\"row-t\">Backup missed window<\/div><div class=\"row-s\">14 min ago<\/div><\/div>\r\n <\/div>\r\n <div class=\"row\">\r\n <span class=\"sev sev-ok\">OK<\/span>\r\n <div class=\"row-main\"><div class=\"row-t\">Spooler restarted<\/div><div class=\"row-s\">auto-remediated<\/div><\/div>\r\n <\/div>\r\n <div class=\"phone-cta\">Restart service<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"reveal\" data-d=\"1\">\r\n <span class=\"eyebrow on-dark\">On call<\/span>\r\n <h2>The console fits in a pocket<\/h2>\r\n <p>Critical alerts do not wait for you to reach a desk. Acknowledge, act and close from the mobile app, at 2am, from anywhere.<\/p>\r\n\r\n <ul class=\"field-list\">\r\n <li><i class=\"fas fa-bell\"><\/i> Push alerts the moment a threshold breaks<\/li>\r\n <li><i class=\"fas fa-power-off\"><\/i> Restart services and reboot machines remotely<\/li>\r\n <li><i class=\"fas fa-terminal\"><\/i> Run commands with <code>cmd<\/code> and <code>PowerShell<\/code> on the go<\/li>\r\n <li><i class=\"fas fa-comments\"><\/i> Update the ticket without opening a laptop<\/li>\r\n <\/ul>\r\n\r\n <div class=\"btn-row\">\r\n <a href=\"https:\/\/forms.zohopublic.com\/iris6\/form\/RequestDemo\/formperma\/0KlW9dN9LiHhxLXTJldeYKYa-3iF_PrteFAp6KJIvDM?zf_pf_id=264617\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-light\">See it on a real device <i class=\"fas fa-arrow-right\"><\/i><\/a>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- ============ FAQ ============ -->\r\n<section class=\"section\" id=\"faq\">\r\n <div class=\"wrap\">\r\n <div class=\"section-head center reveal\">\r\n <span class=\"eyebrow\">Before you ask<\/span>\r\n <h2>The questions we get on every first call<\/h2>\r\n <\/div>\r\n\r\n <div class=\"faq\">\r\n <div class=\"q reveal\">\r\n <button class=\"q-btn\" aria-expanded=\"false\"><span>Do we have to adopt all three products at once?<\/span><i class=\"fas fa-plus\"><\/i><\/button>\r\n <div class=\"q-body\"><p>No. Most teams start with Datto RMM, add Autotask when ticket volume justifies a PSA, and bring in IT Glue once documentation debt starts costing hours. The integrations are there whenever you are ready for the next piece.<\/p><\/div>\r\n <\/div>\r\n\r\n <div class=\"q reveal\">\r\n <button class=\"q-btn\" aria-expanded=\"false\"><span>We already run another RMM. What does migration look like?<\/span><i class=\"fas fa-plus\"><\/i><\/button>\r\n <div class=\"q-body\"><p>IG Technologies runs the migration with you: agent deployment by site, policy mapping from your current tool, and a parallel period where both systems monitor before the old one is retired. You keep the automations that already work.<\/p><\/div>\r\n <\/div>\r\n\r\n <div class=\"q reveal\">\r\n <button class=\"q-btn\" aria-expanded=\"false\"><span>Is this only for MSPs?<\/span><i class=\"fas fa-plus\"><\/i><\/button>\r\n <div class=\"q-body\"><p>No. Internal IT departments use the same stack, with Autotask managing internal service requests instead of client contracts. The loop is identical: detect, resolve, document.<\/p><\/div>\r\n <\/div>\r\n\r\n <div class=\"q reveal\">\r\n <button class=\"q-btn\" aria-expanded=\"false\"><span>Who supports us after the sale?<\/span><i class=\"fas fa-plus\"><\/i><\/button>\r\n <div class=\"q-body\"><p>IG Technologies is your point of contact in the U.S., the Caribbean and Latin America. Onboarding, escalation and commercial questions go through our team, in English or Spanish, with vendor engineering behind us when it is needed.<\/p><\/div>\r\n <\/div>\r\n\r\n <div class=\"q reveal\">\r\n <button class=\"q-btn\" aria-expanded=\"false\"><span>What happens in a live demo?<\/span><i class=\"fas fa-plus\"><\/i><\/button>\r\n <div class=\"q-body\"><p>Forty-five minutes on your environment, not a canned slide deck. We take one real scenario from your operation, run it through the loop, and show you exactly where the manual steps disappear.<\/p><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<!-- ============ CTA ============ -->\r\n<section class=\"cta\">\r\n <div class=\"wrap\">\r\n <span class=\"eyebrow on-dark\" style=\"justify-content:center;display:inline-flex;\">Request a live demo<\/span>\r\n <h2>See your own alert close its own ticket<\/h2>\r\n <p>Bring one recurring problem from your environment. We will show you the loop that removes it, on a live console, in under an hour.<\/p>\r\n <div class=\"btn-row\">\r\n <a href=\"https:\/\/forms.zohopublic.com\/iris6\/form\/RequestDemo\/formperma\/0KlW9dN9LiHhxLXTJldeYKYa-3iF_PrteFAp6KJIvDM?zf_pf_id=264617\" target=\"_blank\" rel=\"noopener\" class=\"btn btn-primary\">Book the demo <i class=\"fas fa-arrow-right\"><\/i><\/a>\r\n <a href=\"#loop\" class=\"btn btn-outline-light\">Review the stack<\/a>\r\n <\/div>\r\n <div class=\"cta-note\">No obligation \u00b7 Response within one business day<\/div>\r\n <\/div>\r\n<\/section>\r\n\r\n<script>\r\n(function(){\r\n var reduce = window.matchMedia('(prefers-reduced-motion: reduce)').matches;\r\n\r\n \/* ---- scroll reveal ---- *\/\r\n var items = document.querySelectorAll('.reveal');\r\n if (reduce || !('IntersectionObserver' in window)) {\r\n items.forEach(function(el){ el.classList.add('in'); });\r\n } else {\r\n var io = new IntersectionObserver(function(entries){\r\n entries.forEach(function(e){\r\n if (e.isIntersecting){ e.target.classList.add('in'); io.unobserve(e.target); }\r\n });\r\n }, { threshold: 0.12, rootMargin: '0px 0px -60px 0px' });\r\n items.forEach(function(el){ io.observe(el); });\r\n }\r\n\r\n \/* ---- console tabs ---- *\/\r\n var tabs = Array.prototype.slice.call(document.querySelectorAll('.tab'));\r\n var cycling = true;\r\n\r\n function activate(tab){\r\n tabs.forEach(function(t){\r\n var on = (t === tab);\r\n t.setAttribute('aria-selected', on ? 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'false' : 'true');\r\n body.style.maxHeight = open ? null : body.scrollHeight + 'px';\r\n });\r\n });\r\n})();\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IG Technologies \u00d7 Kaseya \u2014 Datto RMM, Autotask PSA & IT Glue IT Management Stack Every alert becomes a ticket.Every fix becomes documentation. Datto RMM monitors. Autotask runs the ticket. IT Glue keeps the answer. Three systems, one loop, one operation. Deployed and supported by IG Technologies across the U.S., the Caribbean, and Latin America. Request a live demo See the loop No agent cost per demo Migration from your current RMM Support in English & Spanish ops.igtechnologies.io LIVE Datto RMM Autotask IT Glue Device monitor412 endpoints online CRIT Disk volume C: at 96% capacity srv-db-01 \u00b7 Santo Domingo 00:02 WARN Backup job missed schedule window srv-file-04 \u00b7 Miami 00:14 AUTO Print spooler restarted, service healthy wks-217 \u00b7 resolved without a ticket 01:38 CRIT alert handed to Autotask → ticket #T-40912 Ticket queue7 open \u00b7 2 breaching SLA P1 #T-40912 Disk volume C: at 96% opened by Datto RMM \u00b7 assigned: J. Santana SLA 22m P2 #T-40908 VPN drops for remote branch contract: Managed Care \u00b7 billable 1.5h SLA 3h P3 #T-40901 New hire onboarding time logged: 0.75h \u00b7 ready to invoice SLA 2d Resolution notes pushed to IT Glue asset record Asset recordVerified 3 days ago srv-db-01 SITE-SDQ \u00b7 SQL Server 2022 OWNER Infrastructure VAULT \u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022\u2022 RUNBOOK Disk pressure remediation Linked ticket #T-40912 Network diagram Vendor contract Audit trail Next identical alert opens with the fix already attached 220+ Third-party appspatched automatically 3 → 1 Systems that behavelike a single console 24\/7 Regional supportEnglish & Spanish 0h Manual re-keying betweenalert, ticket and doc The operating loop Most IT teams lose time between the tools, not inside them An alert fires in one system, gets retyped into another, and the fix lives in someone’s head. Kaseya closes that gap. Each stage hands the next one everything it needs. 01 \u2014 DETECT Datto RMM The alert that fixes itself Agents watch every server, workstation and network device. Known problems get auto-remediated before anyone reads them. What can’t be automated is escalated with full context. 02 \u2014 RESOLVE Autotask PSA The ticket that opens itself The escalation lands as a ticket already tied to the client, the contract and the SLA clock. Techs log time as they work, and billable hours flow straight to the invoice. 03 \u2014 DOCUMENT IT Glue The answer that stays Resolution notes, credentials and runbooks attach to the asset itself. The next tech, on the next shift, opens the ticket and the fix is already there. Documentation makes the next detection faster. That is the loop. Datto RMM Remote monitoring that acts before you do Full visibility over every endpoint you manage, from a browser or a phone. Datto RMM does not just tell you something broke. It tries to fix it first. Auto-remediationBuild response policies once. Services restart, disks clear and scripts run without a human in the loop. Patch managementWindows, macOS, Linux and 220+ third-party applications, patched on your schedule and reported against. Background remote accessOpen a terminal, check services and edit the registry without ever interrupting the person working. Ransomware detectionBehavioral detection on the endpoint, with automatic isolation of the affected device. Automation policyACTIVE Clear temp files when disk > 90%ran 14 times this week AUTO Restart stopped critical serviceran 6 times this week AUTO Isolate endpoint on ransomware signalescalates to P1 ticket ESCALATE Patch compliance94% Autotask PSA Ticketing that knows what it is worth Autotask is where the work is tracked, prioritized and billed. Every ticket carries its client, contract and SLA from the moment it opens, so nothing is resolved off the books. Alerts open tickets directlyDatto RMM escalations arrive as tickets with device, site and history already attached. SLA tracking that holds upResponse and resolution clocks per contract type, visible to the tech before the deadline is missed. Time to invoiceLogged hours map to contracts and billing rules, and go out as invoices without a spreadsheet in between. Dashboards that answer questionsTechnician utilization, ticket volume by client, revenue per contract. In one place. Ticket #T-40912P1 Client contractManaged Care \u00b7 24\/7 coverage auto-linked Response SLA22 minutes remaining RUNNING Time logged1.25h billable \u00b7 rate applied READY Attached documentationIT Glue \u00b7 srv-db-01 runbook 1 doc IT Glue Documentation your team actually opens Passwords in a spreadsheet, diagrams in someone’s inbox, and the real answer in the head of the tech who left. IT Glue makes documentation structured, linked to the asset, and impossible to lose. Everything relates to everythingA password links to a device, which links to a client, a ticket and a network diagram. Encrypted password vaultRole-based access, MFA and a full audit trail of who opened what, and when. Inside the ticket, not next to itTechs see the asset documentation from within Autotask. No second tab, no second search. Onboarding without shadowingA new technician is productive on day one because the environment is already written down. Related itemssrv-db-01 SQL service accountlast accessed by J. Santana \u00b7 3d ago VAULTED Site network diagramSITE-SDQ \u00b7 v4 updated Runbook: disk pressurewritten from ticket #T-40390 6 steps Vendor support contractrenews 12 Mar PDF Why the stack, not the tools The cost of three disconnected systems is paid every single ticket Tools bought separately Alerts get read in one console, retyped into another Billable hours are reconstructed from memory at month end Documentation is written when there is time, so it is never written Four vendors, four renewals, four support queues The senior tech is the single point of failure Kaseya, through IG Technologies Alert to ticket with no human transcription step Time logged at the ticket flows into the invoice Documentation is a by-product of closing the ticket One commercial relationship, one regional team behind it The environment is written down, not remembered Capabilities What the platform handles for you Built for MSPs billing clients and for internal IT teams answering to a board. Remote access Reach any managed device instantly. Diagnose and repair in the background while the user keeps working. Automation Turn every repeated fix into a policy. Scripts, schedules and response rules<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-19518","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"IG Technologies \u00d7 Kaseya \u2014 Datto RMM, Autotask PSA & IT Glue IT Management Stack Every alert becomes a ticket.Every fix becomes documentation. Datto RMM monitors. Autotask runs the ticket. IT Glue keeps the answer. 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