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IT management
Every alert becomes a ticket.Every fix becomes documentation.
Datto RMM monitors. Autotask runs the ticket. IT Glue keeps the answer. Three systems, one loop, one operation. Deployed and supported by IG Technologies across the U.S., the Caribbean, and Latin America.
- OWNER
- Infrastructure
- VAULT
- ••••••••••••
- RUNBOOK
- Disk pressure remediation
patched automatically
like a single console
English & Spanish
alert, ticket and doc
Most IT teams lose time between the tools, not inside them
An alert fires in one system, gets retyped into another, and the fix lives in someone's head. Kaseya closes that gap. Each stage hands the next one everything it needs.
The alert that fixes itself
Agents watch every server, workstation and network device. Known problems get auto-remediated before anyone reads them. What can't be automated is escalated with full context.
The ticket that opens itself
The escalation lands as a ticket already tied to the client, the contract and the SLA clock. Techs log time as they work, and billable hours flow straight to the invoice.
The answer that stays
Resolution notes, credentials and runbooks attach to the asset itself. The next tech, on the next shift, opens the ticket and the fix is already there.
Remote monitoring that acts before you do
Full visibility over every endpoint you manage, from a browser or a phone. Datto RMM does not just tell you something broke. It tries to fix it first.
- Auto-remediationBuild response policies once. Services restart, disks clear and scripts run without a human in the loop.
- Patch managementWindows, macOS, Linux and 220+ third-party applications, patched on your schedule and reported against.
- Background remote accessOpen a terminal, check services and edit the registry without ever interrupting the person working.
- Ransomware detectionBehavioral detection on the endpoint, with automatic isolation of the affected device.
Ticketing that knows what it is worth
Autotask is where the work is tracked, prioritized and billed. Every ticket carries its client, contract and SLA from the moment it opens, so nothing is resolved off the books.
- Alerts open tickets directlyDatto RMM escalations arrive as tickets with device, site and history already attached.
- SLA tracking that holds upResponse and resolution clocks per contract type, visible to the tech before the deadline is missed.
- Time to invoiceLogged hours map to contracts and billing rules, and go out as invoices without a spreadsheet in between.
- Dashboards that answer questionsTechnician utilization, ticket volume by client, revenue per contract. In one place.
Documentation your team actually opens
Passwords in a spreadsheet, diagrams in someone's inbox, and the real answer in the head of the tech who left. IT Glue makes documentation structured, linked to the asset, and impossible to lose.
- Everything relates to everythingA password links to a device, which links to a client, a ticket and a network diagram.
- Encrypted password vaultRole-based access, MFA and a full audit trail of who opened what, and when.
- Inside the ticket, not next to itTechs see the asset documentation from within Autotask. No second tab, no second search.
- Onboarding without shadowingA new technician is productive on day one because the environment is already written down.
The cost of three disconnected systems is paid every single ticket
Tools bought separately
- Alerts get read in one console, retyped into another
- Billable hours are reconstructed from memory at month end
- Documentation is written when there is time, so it is never written
- Four vendors, four renewals, four support queues
- The senior tech is the single point of failure
Kaseya, through IG Technologies
- Alert to ticket with no human transcription step
- Time logged at the ticket flows into the invoice
- Documentation is a by-product of closing the ticket
- One commercial relationship, one regional team behind it
- The environment is written down, not remembered
What the platform handles for you
Built for MSPs billing clients and for internal IT teams answering to a board.
Remote access
Reach any managed device instantly. Diagnose and repair in the background while the user keeps working.
Automation
Turn every repeated fix into a policy. Scripts, schedules and response rules across the whole fleet.
Patch and hardening
Operating systems and 220+ applications kept current, with compliance evidence you can show an auditor.
Billing and contracts
Contracts, rates and logged time live in Autotask, so invoicing is a review step rather than a rebuild.
Executive reporting
Asset inventory, patch posture, SLA performance and technician utilization, exported on schedule.
Credential control
Vaulted passwords with role-based access and an audit trail of every retrieval, per client and per asset.
The console fits in a pocket
Critical alerts do not wait for you to reach a desk. Acknowledge, act and close from the mobile app, at 2am, from anywhere.
- Push alerts the moment a threshold breaks
- Restart services and reboot machines remotely
- Run commands with
cmdandPowerShellon the go - Update the ticket without opening a laptop
The questions we get on every first call
No. Most teams start with Datto RMM, add Autotask when ticket volume justifies a PSA, and bring in IT Glue once documentation debt starts costing hours. The integrations are there whenever you are ready for the next piece.
IG Technologies runs the migration with you: agent deployment by site, policy mapping from your current tool, and a parallel period where both systems monitor before the old one is retired. You keep the automations that already work.
No. Internal IT departments use the same stack, with Autotask managing internal service requests instead of client contracts. The loop is identical: detect, resolve, document.
IG Technologies is your point of contact in the U.S., the Caribbean and Latin America. Onboarding, escalation and commercial questions go through our team, in English or Spanish, with vendor engineering behind us when it is needed.
Forty-five minutes on your environment, not a canned slide deck. We take one real scenario from your operation, run it through the loop, and show you exactly where the manual steps disappear.
See your own alert close its own ticket
Bring one recurring problem from your environment. We will show you the loop that removes it, on a live console, in under an hour.
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