Leeds United Football Club has significantly improved its IT management by implementing Atera’s all-in-one platform, powered by artificial intelligence. This solution has optimized productivity, enhanced security, and ensured uninterrupted operations, even on the busiest match days. With over 350 full-time employees and more than 1,000 on match days, the club has successfully tackled the challenges of a complex environment and set a benchmark for technological excellence.
Before adopting Atera, Leeds United’s IT team, composed of just six engineers, faced significant challenges in managing over a thousand employees. They relied on manual processes and spreadsheets, leading to inefficiencies and difficulty in providing quick responses to constant requests. Match days posed additional challenges, such as simultaneously managing hospitality services and retail operations, all under budget constraints and staffing issues related to recruitment and retention.
The implementation of Atera has enabled Leeds United to automate and optimize critical processes, ensuring the efficient operation of essential systems like entry barriers and data collection to enhance security and user experience. Additionally, Atera supports compliance with data protection regulations and defends against cyber threats, taking a proactive approach to risk management to keep IT systems operational, especially during high-pressure events like match days.
The integration of artificial intelligence in Atera has transformed IT operations, reducing ticket volumes by 35% and empowering users to resolve many issues independently, thereby increasing satisfaction and freeing up the team to focus on more complex tasks. Furthermore, automation tools, such as automated patch management, have improved system performance and fostered a culture of learning within the organization, benefiting both individual users and the club as a whole.
